Your front desk,
answered around the clock.
Docs On 24 is the AI phone attendant built for small and mid-size specialty practices. It answers every call, books and reschedules appointments, collects patient details, and routes urgent after-hours questions, so nothing falls through the cracks between 5 p.m. and 8 a.m.
- Coverage
- 24/7/365
- Ring answered
- 1st ring
- Hold music
- None
Docs On 24, always on
The problem
Small practices lose patients to a phone that can't keep up.
5:01 PM
The line goes to voicemail
Patients calling after close, or during a packed morning, hang up and call the next practice on the list.
3–4 staff
Front desk juggles everything
Scheduling, intake, insurance questions, and cancellations all compete for the same two phone lines.
2 AM
After-hours calls have nowhere to go
A worried post-op patient or an allergy flare-up shouldn't have to wait for the office to reopen.
How it works
One call, start to finish, in about a minute.
- 00:0001
The call comes in
Docs On 24 picks up on the first ring, greets callers by your practice's name, and never puts anyone on hold.
- 00:1202
It verifies & listens
The attendant confirms who's calling, pulls up their record if they're an existing patient, and understands what they need: a new appointment, a reschedule, a cancellation, or a question.
- 00:4103
It acts on your calendar
Appointments are booked, moved, or canceled directly against your real schedule and provider rules, no double-bookings, no waiting for a callback.
- 01:0504
It closes the loop
The patient gets a confirmation text, urgent symptoms are routed to your on-call line, and your staff sees a clean summary waiting for them in the morning.
- 11:42 PMSinus consult, next availableNew patientBooked
- 1:07 AMPost-op follow-up rescheduleReturning patientRescheduled
- 6:15 AMAllergy testing, Saturday slotParent callerBooked
- 7:38 AMEar pain, on-call physicianEstablished patientRouted
- 9:14 PMInsurance & referral questionNew patientConfirmed
Simulated call log from a Docs On 24-covered practice
Capabilities
Everything your front desk does on the phone, covered.
Appointment booking
Finds real openings on your schedule and books new and returning patients without a staff member touching the phone.
Patient intake
Collects demographics, reason for visit, and insurance details, and drops them straight into your workflow.
Cancellations & waitlist fill
Handles cancellations gracefully and offers the freed-up slot to the next patient on your waitlist.
After-hours triage
Recognizes urgent symptoms and routes the caller straight to your on-call provider, every time, no exceptions.
Insurance & referral questions
Answers common coverage and referral questions using your practice's own policies, then escalates the rest.
Multilingual callers
Speaks with patients in their preferred language, so a language barrier never means a lost appointment.
Calendar & EHR sync
Stays in lockstep with your existing scheduling and records systems, no separate calendar to reconcile.
Call transcripts & summaries
Every call is logged and summarized for your staff, searchable the moment they sit down at the desk.
Built for specialty practices
Trained on the calls specialty clinics actually get.
Docs On 24 was shaped by a practicing ENT surgeon who ran a private practice and answered these exact calls for years. It's configured around the scheduling rules, patient questions, and after-hours realities of small and mid-size specialty offices, not a generic call center script.
ENT
- Post-op follow-up scheduling
- Audiology & hearing test bookings
- Sinus and ear pain triage after hours
Allergy & Immunology
- Allergy testing appointments
- Injection/shot schedule reminders
- Seasonal flare-up call surges
Other specialty clinics
- Referral & prior-auth questions
- Pre-procedure instructions
- New patient intake at scale
Who's behind it
Built by people who have run the front desk themselves.
Mark Williams
Co-Founder
Mark spent years practicing as an ENT surgeon and running his own private practice, where he saw firsthand how much of a small clinic's day, and its patient relationships, comes down to who answers the phone. Docs On 24 grew out of that experience.
Darice Williams
Co-Founder
Darice partners on building Docs On 24 for the small and mid-size practices that need it most, focused on making the product straightforward enough for a lean front-office team to trust from day one.
From the case notes
“Our voicemail used to fill up every weekend. Now every one of those calls gets answered and half of them turn into booked appointments before Monday morning.”
“Allergy season used to bury our two phone lines. Patients get through on the first ring now, even during the morning rush.”
Illustrative examples of the calls Docs On 24 handles.
Get started
Give your front desk its nights and weekends back.
Tell us about your practice and we'll set up a walkthrough with a live sample of Docs On 24 answering calls the way it would for your office.
Prefer to pick a time yourself? Book directly on our calendar